Survey

We appreciate feedback and we would like for you to tell us how we are doing.If you aren't a member yet, please answer the questions below by describing what you'd like to see us offer in order to gain your business and better serve your needs.

Please take a few minutes to complete this survey:

A. What do you like about the Credit Union?


B. What don't you like about the Credit Union?


C. Have you ever witnessed or experienced a bad situation with the Credit Union's services? If yes, please explain.


D. Do you feel uncomfortable with some practice of the Credit Union staff, Board, and Committee members that prevents you from conducting your financial business with the Credit Union? If yes, please explain.


E. How can we improve services at the Credit Union?


F. Have you ever considered a loan with the Credit Union? If no, please explain why.


G. If you obtained a loan from another banking unit, why didn't you use the Credit Union?


H. What would persuade you to obtain a loan from the Credit Union?


I. If you have used it, please list below your suggestions for improvement of our website.


J. Which of the following services that the Credit Union provides have you tried?
Checking accounts
Share (savings) accounts
Loan
Online Banking
Certificates of Deposit

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For each question below, please select "YES" or "NO"		YES	NO
1	Is the Credit Union easily accessible?
2	Are the hours of service convenient?
3	Is the staff courteous?
4	Do you have a loan with the Credit Union?
5	Do you find the website helpful and easy to use?
6	Did you know that you could take a loan against your CDs at the Credit Union?
7	Did you know that the CD rates at the Credit Union are comparable, if not better, than other banking venues in the Cincinnati area?
8	If ATM / Debit Cards were offered by RFCU, would you be interested in participating in that program?
9	Did you know that the Credit Union offers a sale of new car loans frequently during the year?
10	Did you know that the Credit Union offers Vacation loans?
11	Did you know that the Credit Union offers Home Equity Loans?
12	Did you know that the Credit Union will loan you money to buy a new or used boat, motorcycle, RV or camper?
13	Did you know that the Credit Union offers IRAs?
14	Did you know that the Credit Union offers pre-approved loans?
	Your Name (optional):